FAQsFrequently
Frequently
Asked Questions
The easiest and fastest way to understand how we secure your assets and process your settlements in minutes.
Talk to a human
Prefer to just chat?
Most trades start with a quick WhatsApp message. Send us one and a real person picks it up, usually within minutes during opening hours.
Every day, 8:00 AM to 10:00 PM (WAT)
Write to us
Send us a message
Not urgent? Leave a note and we'll reply by email. For anything time-sensitive, WhatsApp is still the fastest way to reach us.
A real person, not a bot
Our desk is open every day, 8:00 AM to 10:00 PM (WAT). Most messages get a reply within minutes.